Our client is an LTL carrier servicing Southwestern Ontario since 1999, with multiple vehicles running daily London through the GTA. Their fleet consists of modern, well-maintained vehicles. Normal operating hours are Monday through Friday, home daily.
Job Summary:
We are seeking a dedicated and versatile individual to join our team as a DZ Driver, Dispatch, and Customer Service Representative. This role combines driving, dispatching, and customer service responsibilities to ensure efficient operations and excellent customer satisfaction within a local transportation company.
Key Responsibilities:
Driving Duties:
- Safely operate a DZ class vehicle for the delivery and pickup of goods.
- Ensure timely and accurate delivery of goods to clients.
- Perform pre-trip, en-route, and post-trip inspections of vehicle and equipment.
- Maintain accurate records of deliveries, including delivery times, locations, and customer signatures.
- Adhere to all traffic laws and company policies while on the road.
- All trucks are automatic
- Hauling skidded freight with pump truck and tailgate deliveries. No dolly work
- Must be comfortable driiving both tandem and single axle 24' and 30' trucks
Dispatch Duties:
- Coordinate and schedule drivers and vehicles for efficient delivery routes.
- Monitor and track the progress of deliveries to ensure timely completion.
- Communicate with drivers to provide updates, instructions, and support as needed.
- Resolve any issues or delays that arise during deliveries.
- Maintain detailed records of dispatch activities and driver performance.
Customer Service Duties:
- Serve as the primary point of contact for customers regarding delivery inquiries and concerns.
- Provide excellent customer service by addressing customer needs and resolving issues promptly.
- Communicate delivery schedules, changes, and delays to customers in a professional manner.
- Handle customer inquiries and feedback, ensuring a positive resolution.
- Collaborate with other departments to ensure seamless customer service and operations.
Qualifications:
- Valid DZ class driver’s license with a clean driving record.
- Proven experience in a driving role, preferably within the transportation industry.
- Experience in dispatching and/or customer service is highly desirable.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Excellent problem-solving skills and attention to detail.
- Basic computer skills to include Google Docs, Microsoft Office.
- Flexibility to work, including weekends and holidays if required
